Eauscent

Free Shipping On All Orders

Returns and Refunds

Return and Refund Policy

Welcome to Eauscent! Please review our policy carefully to ensure a smooth shopping experience.

Return Policy

  1. Non-Returnable and Non-Exchangeable Products

    • All products purchased from Eauscent are non-returnable and non-exchangeable.
    • All sales are final.

  2. Returns for Fulfillment Errors Only

    • Returns or replacements are only accepted in cases of:
      • Incorrectly shipped items.
      • Missing items from your order.
    • Damages caused by neglect, improper usage, or application are not covered under this policy.

  3. Courier Charges for Incorrect Shipments

    • Courier charges for incorrect shipments will be borne by Eauscent.

  4. Contact for Queries

Refund and Cancellation Policy

  1. Refunds for Fulfillment Errors

    • Refund requests for verified fulfillment errors will be processed within 10–15 business days.

  2. Cancellation Policy

OTP Verification and Inspection Upon Delivery

  1. OTP Verification

    • During delivery, you must provide a One-Time Password (OTP) sent to your registered mobile number.

  2. Inspection Before OTP Submission

    • Inspect the package and product carefully before providing the OTP.
    • Record a 360-degree unboxing video while opening the package.
    • Check for:
      • Damaged or tampered packaging.
      • Incorrect items or missing quantities.

  3. If the Package is Compromised

    • If the package appears damaged or tampered with, you may:
      • Reject the delivery or
      • Accept it with a Negative Proof of Delivery (POD). Ensure to include:
        • Photographs of the package.
        • Clear remarks in the POD.

Accepted Deliveries with Partial, Damaged, or Tampered Orders

  1. Documentation Required

    • If you accept delivery of damaged or incomplete orders, provide the following:
      • Negative POD Image.
      • 360-degree unboxing video showing product labels, outer packaging, and contents.

  2. No Refund Without Documentation

    • Deliveries accepted without a Negative POD or unboxing video will not be eligible for refunds or replacements.

Complaints and Timely Submission

  1. Submit Complaints Within 48 Hours

    • For order issues, email contacteauscent@gmail.com within 48 hours of delivery.
    • Complaints submitted after 48 hours will not be entertained.

  2. Damage After Delivery

    • Eauscent is not responsible for any damages that occur after delivery and are not clearly visible in the unboxing video.

Shipping and Handling Fees

  1. Charges
    • Shipping and handling fees vary based on product size, packaging, and weight.
    • Final charges will be displayed at checkout before completing payment.

Refund Processing and Dispute Resolution

  1. Refunds for Returned Items

    • Refunds will only be processed after the returned item is inspected at our warehouse.

  2. Dispute Resolution

    • In cases of disputes between the customer and the shipping partner, refunds will only be processed after acknowledgment from the shipping partner.

Contact Information

Thank you for shopping with Eauscent! We value your trust and strive to provide the best service.

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